Network Engineer β€’ Lead IT Support β€’ AI Automation

Secure networks, reliable IT operations, and practical AI systems.

Seasoned ICT professional with 8+ years of experience supporting secure network and infrastructure environments. I specialize in network security, systems support, cloud services, backup operations, endpoint protection, and automation that makes IT more resilient.

8+years ICT experience
500+users supported across environments
24/7operations mindset
AI+automation-focused portfolio

About

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Professional profile

I bring hands-on experience designing, deploying, and supporting infrastructure services, secure access, endpoint operations, backup workflows, and user support. I focus on dependable systems, clear documentation, and fast issue resolution.

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Operational focus

My strength is keeping IT environments stable: networks, firewalls, VPNs, cloud services, backups, endpoints, printers, user accounts, and daily support workflows.

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Next direction

I’m building modern AI-enabled tools around local knowledge bases, automation dashboards, service monitoring, and secure remote operations.

Technical expertise

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Networking & security

FirewallsVPNSwitchingWi‑FiNACIP Telephony
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Cloud & virtualization

VMwareHyper‑VAzure WVDVirtual machinesRemote desktops
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Backup & storage

VeeamNASBackup operationsRestore workflowsCritical systems
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Endpoint & user support

Endpoint securityActive DirectoryO365PrintersCCTV/access systems
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AI & automation

OpenClawQwen/OllamaLocal AIDashboardsMonitoring scripts
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Tools & scripting

PowerShellNode.jsHTML/CSS/JSCloudflare TunnelService watchdogs

Experience summary

Current / recent
Network Engineer & Senior L3 IT SupportLeading support operations, network administration, infrastructure maintenance, user support workflows, secure access, cloud accounts, backup checks, and service continuity.
Previous role
IT AdministratorManaged hardware/software support, Wi‑Fi and DHCP troubleshooting, printers, network equipment, storage, backups, and daily IT support across office/project environments.
Earlier role
IT Support ExecutiveProvided desktop, laptop, printer, CCTV, ERP, and network support while deploying systems and helping optimize day-to-day IT operations.

Featured projects

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Qwen Local Knowledge

A private local knowledge dashboard powered by Qwen/Ollama for organizing documents, notes, and learning material.

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Jarvis / OpenClaw Workspace

A personal AI assistant workspace with memory, tools, dashboards, remote access, and health monitoring.

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Secure Project Hub

A public portfolio with a private authenticated project area, service monitoring, and operational controls kept separate from public content.

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Self-healing monitors

Automated watchdogs for gateway, tunnel, dashboard services, and project uptime.

Professional highlights

Infrastructure reliability

Experience with daily server checks, backup verification, restore workflows, and critical service continuity.

Security-aware operations

Hands-on with firewalls, VPNs, endpoint protection, access control, email security, and secure remote access practices.

User-first IT support

Comfortable supporting large user bases through direct visits, calls, remote access, documentation, and coordinated ticket resolution.

Contact

For professional networking, collaboration, or IT/AI automation discussions:

Private dashboards, tokens, logs, and operational controls are intentionally kept behind secure login and are not shown on this public website.